Treatment Plan Coordinator - New York (NY) Job at dntl bar
Hi. We're dntl bar!
The current dental industry just doesn’t work for the customer. We decided to change that.
Welcome to the dntl bar revolution: dental for the people. We believe everyone deserves the very best dental care, so we flipped dentistry on its head and put people at the center of everything we do. At dntl bar, you’ll get: booking that’s easy, pricing that’s clear, locations that are modern, sleek & convenient, comfortable visits with boast amenities & most importantly, staff that actually cares about you.
So what do you say? Are you ready to join the revolution?
The role
The Treatment Plan Coordinator’s primary responsibility is to facilitate a seamless in-office experience for all dntl bar patients. The Treatment Plan Coordinator is part of the store leadership team, working closely with the Dental Office Manager to ensure all patients understand their treatment plan, the benefits of moving forward with treatment, insurance benefits, and different payment plan options.
The Treatment Plan Coordinator reports to the Dental Office Manager
Compensation Range: $25 -$30 hourly + quarterly bonus potential.
Essential functions/responsibilities
- Prepare and present treatment plans and estimated financial investments to patients associated with the recommended treatment
- Schedule patient treatment appointments
- Manage recall schedule to ensure patients are scheduling and/or rescheduling treatment appointments
- Support operational staff (CRs and Dental Office Manager) with day-to-day, supervisory tasks
- Manage dntl bar's Associate and hygiene schedules to achieve utilization targets through efficient use of appointment time
- Collaborate with both clinical & operational teams to effectively manage daily patient flow and provide communication and information to the appropriate individuals
- Assist patients with financial arrangements
- Manage all treatment paperwork including consent, policy, and check-out forms
- Effectively communicate and develop a strong working relationship with dntl bar's Associates and promote teamwork, collaboration, and professionalism within the office
- Adhere to confidentiality, State, Federal, and HIPAA laws and guidelines with regard to patient records
- Follow and demonstrate commitment to dntl bar’s professional expectations and Service Excellence Standards
- Must be able/willing to perform all Customer Representative and Shift Supervisor duties and responsibilities
- Additional ad-hoc responsibilities, as needed
Qualifications
- High School Diploma or GED required
- Previous dental industry experience with a strong knowledge of dental insurance and dental procedures
- Excellent communication skills, both verbally and written
- Ability to demonstrate patience and empathy - the ability to "see" the patient in front of you
- Motivating team player and leader
- Proficient in basic math, so to better understand general ledger and insurance benefits
- Proficient in basic computer applications with the ability to learn new software
Benefits*
- Medical and vision insurance (immediately eligible upon hire)
- Competitive and comprehensive dental benefits package (through us!) including, a $2,500 annual dental care stipend and an $800 lifetime orthodontic stipend for restorative + orthodontic work (we currently offer alignment services with Invisalign and Candid).
- FREE routine teeth cleanings, exams, and x-rays twice a year
- Traditional 401K retirement program
- Pre-tax transit & parking benefits
- Quarterly incentive-based bonuses
- Continuing Education
- Malpractice Insurance Reimbursement and/or Coverage
- Recognition and rewards programs to recognize successful teams
- Full-time benefit-eligible employees only
Equal opportunity employer
dntl bar provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
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