Internal/External job posting description

*This is an onsite position located in Bismarck, ND*

Position Purpose:

The Container Flow Analyst will be the first point of contact for Bobcat plant personnel and corporate staff to ensure all movements of containers through the Bobcat facilities are recorded correctly in the CHEP system. They will develop and enforce required processes to ensure movements are captured in CHEP systems within the designated Bobcat plant. Responsible for continuous optimization of the empty container process for CHEP owned and customer owned containers within the designated Bobcat plant.

Scope:

• Deliver audit and process compliance
• Countries: USA

Measures:

• Quality of Service & Bobcat internal audit results
• Container process performance and Bobcat team performance KPIs
• Respond and report within agreed SLA
• Accuracy of shipment documentation & return loads within CHEP systems
• Data integrity metrics
• Gain share opportunities & Process improvements
• NPS surveys
• Identify growth opportunities

Major/Key Accountabilities:

• Train Bobcat on site personnel on all processes
• Monitor consolidation of returnable containers in designated areas/ELOC's
• Manage the visuals
• Control unit load configuration and staging (i.e., correct receiver, correct configuration)
• Coordinate loading process
• Support creation of accurate shipment documentation
• Monitor process and plant compliance
• Inbound audits to monitor packaging compliance
• Initiate root-cause investigation for variances & log cases in CRM system
• Assist in the design of the container processing layouts
• Spot check to make sure the correct containers are in the assigned areas
• Liaison to plant personnel for day-to-day operation,
• Support new launches and end of program exits
• System training for all locations for the required CHEP and customer systems
• Validate case completion and close out in CRM system
• Escalate unresolved issues to program lead/account manager
• Monitoring process at any 3rd party locations
• First point of contact for IT to create required tickets for any system issues

Challenges/Problem Solving:

• This role operates in a matrix organization supporting Bobcat while reporting up through the CHEP Automotive team
• This role will interact with a geographically dispersed team
• Infrequent travel may be required

Skills and Knowledge:

• Strong knowledge of the automotive industry, market, and supply chain
• Strong focus on customer care and relationship management
• Strong interpersonal & communication skills for efficient communication within all levels of the organization, the customer, and their supply chain
• Decision-making and problem-solving skills
• Effectively prioritize multiple goals to ensure time is spent on most valuable activities
• Work independently with little supervision
• Technical user: SAP; Siebel; Salesforce; MyCHEP, Business Warehouse
• Detail oriented with strong analytical skills
• High learning agility (complex programs and supply chain billing structures across multiple products)
• Ability to multi-task and effectively manage time and resources
• Intermediate MS Office skills (Outlook, Excel, Power Point)
• Continuous improvement mindset
• Ability to work in a matrix environment
• Strong collaboration skills

Qualifications and Experience:

• Business related college degree or equivalent experience min. 2 years’ work experience
• Minimum 2 years’ experience with supply chains
• Minimum 2 years’ experience with data analysis

The salary range for this position is $60,000 to $80,000 per year. The actual pay offered will be determined based on relevant business and candidate factors including but not limited to skills, qualifications, depth of experience, geographic location and business or organizational needs.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person

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