Job Description

The Receptionist answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. Acting as the front line point-of-contact for the overall dealership, the Receptionist sets the tone by being an outstanding listener and information source. He/she will know all points-of-contact for every department within the dealership in order to help customers promptly. In addition, the Receptionist performs administrative duties and operates the telephone switchboard for call routing.

The ideal candidate has a high school diploma or GED and previous experience in a position of similar responsibility (front desk, administrative assistant, etc.). Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Automotive dealership experience is a plus.

The schedule for this position is Monday thru Thursday from 4:00pm - 9:00pm, Saturday 9:00am - 7:00pm, Sunday 11:00am - 6:00pm. Fridays off.

RESPONSIBILITIES

• Greets all customers in a warm, sincere, and helpful manner
• Directs customers to the appropriate department or point-of-contact within the dealership
• Manages inbound calls and routes accordingly
• Coordinates questions and issues with the appropriate department personnel
• Helps with problem resolution as required
• Provides administrative back-up to various dealership departments as needed
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Customer service or related experience preferred
• Automotive dealership experience preferred
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Excellent telephone skills
• Strong organizational and time management skills
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Strong computer and internet skills

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is frequently required to sit, stand, walk, reach with hands and arms, and talk or hear.

Company Description

The year was 1979 when the Southern Auto Group opened its first location in the Hampton Roads area. Today, this massive conglomerate includes nine core dealerships consisting of ten brands of automobiles, a Pre-owned Car and Truck Liquidation Outlet plus a state-of-the-art Collision Center, and over 550 employees on its payroll. The dealerships are comprised of Southern Chrysler Dodge Jeep Ram-Greenbrier in Chesapeake (2 locations); Southern Buick GMC and Southern Kia in Virginia Beach; Southern Volkswagen-Greenbrier in Chesapeake; Southern Buick GMC-Greenbrier and Southern Kia-Greenbrier in Chesapeake; Southern Dodge Chrysler Jeep Ram FIAT and Southern Alfa Romeo in Norfolk. The wholesale center, Pre-owned Car and Truck Liquidation Outlet, is located in Chesapeake and Southern Collision Center-Greenbrier's big body shop is located in Chesapeake, too.

The Dealerships are always looking for qualified candidates to fill a variety of positions. In addition to the vast opportunities we have available, you will find that management encourages and promotes advancement opportunities within each dealership.

We strive to achieve personal and professional growth within the dealerships, and we guarantee that once you become part of this family, you will not want to leave.

Take advantage of this opportunity to work for one of the Biggest and Best in Hampton Roads!

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

Benefits

• Health Insurance
• Health Savings Account
• Medical GAP Insurance
• Dental
• 401(k) Retirement Plan - John Hancock
• Paid Vacation
• Paid Birthday Off
• Paid Holidays
• Short Term and Long Term Disability (Voluntary Benefit)
• Accident Solution Plan (Voluntary Benefit)
• Life Insurance (Voluntary Benefit)
• Cancer Protection Insurance (Voluntary Benefit)
• MASA Medical Transport Solutions (Voluntary Benefit)
• Employee Car Buying Program
• Direct Deposit