JOB DESCRIPTION

POSITION SERVER (SV)

SUPERVISOR Dining Services Supervisor (DSS), Dining Room Supervisor (DRS)

POSITION SUMMARY: Under the guidance of Dining Room Supervisor (if applicable) or

DSS, the server is responsible for ensuring a quality dining service is provided to our residents and their guests. The position requires excellent customer service, organizational and time- management skills in order ensure all residents’ and guests’ needs are met.

1- FRONT-OF-HOUSE

Under the direction of the DRS/DSS you will provide a high level of restaurant- style service, by paying attention to the details of service included in the list below:

• Tables are set properly.
• Daily and alternate menus are on tables
• Correctly receives salad, food and dessert orders from residents and guests.
• Does not serve food while wearing disposable gloves.
• Table settings and/or linen are washed properly
• Table settings and/or linens are wrinkle free and placed neatly on tables
• Linen napkins are folded for use.
• Salt and peppershakers and other condiments are filled and cleaned regularly.
• Table legs and chairs remain clean and dust free.
• Table positioning remains organized and easily-accessible
• Knows all residents who require a modified diet and what that diet is

2- MAINTAINS A CLEAN DINING ROOM

Servers will follow a routine daily, weekly and monthly cleaning schedule, which will include, wiping off tables, chairs, vacuuming, and other cleaning assignments to ensure that the dining area is maintained in a professional sanitary manner.

ESSENTIAL JOB

RESPONSIBILITIES

1- Make certain that the tables are clean and well presented.

2- Make the dining experience pleasant.

3- Assists the Care Partners in meal service.

4- Serves meals and delivers meal trays.

5- Ensures service is conducted restaurant style, with food and beverages delivered table side on service trays.

6- Informs DSS and Cooks of residents’ comments pertaining to meals.

7- Clears and sets tables.

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8- Washes and stores pots, pans and other kitchen equipment as needed after each meal. Also performs daily cleaning duties as outlined in the cleaning schedule.

9- Ensures proper bussing techniques are practiced.

10- Receives and stores front-of-house supplies.

11- Ensures safety and sanitation practices and procedures are adhered to.

12- Stays in compliance with Highgate’s Team Member handbook, policies, and procedures and with the state and local licensing guidelines.

13- Perform other related duties as assigned.

DAILY ROUTINE

1- Arrive and remain at work during the times designated by the DRS or DSS.

2- Serve meals, deliver trays, set tables, bus tables, clean the dining room, and wash dishes.

3- Follow-up as needed throughout the day.

4- Confer and verbally review potential areas of concern with the DSS/Cooks

Manor/Cottage Team Members and ED prior leaving for the day.

QUALIFICATIONS

1- 18 years of age

2- Possession of/or ability to obtain Food Handler’s Permit within thirty (30) days of hire—if applicable.

3- Proof of the ability to work in the US (I-9 form) within (3) days of hire, adhering to renewal documentation—if required

4- Health Screening & Finger printing (CA only); Fingerprint card (AZ only)

5- Negative Criminal record/background statement

6- Possess the ability to sit, stand, bend and move continuously during work hours and be able to lift and/or carry up to 50 pounds with assistance (please see below

Physical Demands)

7- Must meet all criteria as required by state and local licensing agencies.

8- Ability to complete training/certifications within prescribed time frames by your supervisor.

9- Current or ability to obtain CPR & First Aid certification

10- Current TB test

11- The ability to be efficient and exercise good time management skills.

12- Good knowledge of customer service.

13- Ability to comply with Team Member Handbook, policies and procedures.

STANDARDS

1- Knows each resident’s food preferences.

2- Provides restaurant-style service in the dining room.

3- Neat in appearance and good personal hygiene are expected.

4- Adheres to confidentiality policy regarding administrative, staff, and resident information.

5- Residents are to be treated with respect and dignity, protecting our residents’ rights.

6- Team Members will not work under the influence of illegal drugs of alcohol.

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7- Team Members will have passion for the work and promote the name of Highgate in a positive way.

8- Maintains a positive work atmosphere with residents, family, vendors and fellow

Team Members.

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PHYSICAL DEMANDS
Sit Consecutive hours at a time: 30 min Total hours per day: up to 1 hour

Stand/Walk Consecutive hours at a time: 2 hours Total hours per day: up to 7 hours

Uses both hands/arms

Type of Action None or Occasionally* Frequently* Continuously*
N/A*

Hand / Wrist Work X

Grasping X

Pushing / Pulling X

Fine Manipulation X

Reach Above Shoulder X

Bend / Twist X

Kneel / Squat X

Climb / Stairs X

Lifting / Carrying 1-10 lbs. X

Lifting / Carrying 11-20 lbs. X

Lifting / Carrying 21-50 lbs. X

Lifting / Carrying 51-100 lbs. X

Lifting / Carrying over 100 lbs.
X

(specify max lift)

Distance objects are carried: Up to
X

100 feet

*KEY

Occasionally (1-3 hrs) Frequently (3-6 hrs) Continuously (6-8 hrs)

6-33% / Day 34-66% / Day 67-100% / Day
10% = 4-6x/hour 34% = >20x/hour 67% = > 120x/hour

33% = 20x/hour 66% = 120x/hour >720x/day

33% = < 60x/day 66% = < 720x/day

Confidentiality Statement

All Team Members are expected to keep all information regarding residents and Team Members confidential. When discussing a resident’s care needs, you are to make certain that you are in compliance with applicable HIPAA requirements. For more information, please see your supervisor.

Company policies, procedures, training, wages and all other business practices are considered proprietorial and confidential. They are not to be discussed with residents, Team Members or non-Highgate Team Members during or after employment has ended. Team Members who disclose company information may be terminated and may be held liable for any resulting damages.

Montana Only: I understand that the first six (6) months of employment are probationary.

Furthermore, I understand that during this probationary period, employment may be terminated at any time, with or without cause, with or without notice by either employer or employee.

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All Other States: I understand this is not an employment contract and that I am an ‘at-will’ employee, meaning that employment may be terminated at any time, with or without cause, with or without notice by either employer or employee.

I have reviewed the job description, the Team Member Handbook and the physical

requirements of the position and am able to comply with the regulations set forth.

Furthermore, I understand that failure to comply with Highgate policies and procedures may

lead up to further disciplinary action up to and including termination of employment. I am

responsible in communicating with my supervisor regarding any change in my ability to

perform the functions outlined above:

_________________________________________ _______________________

Team Member Signature Date

_________________________________________

Team Member Printed Name

Highgate Senior Living Mission Statement:

“Devote ourselves to helping every Highgate resident live a life of

purpose”

Highgate Senior Living is an Equal Opportunity Employer

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Job Types: Full-time, Part-time

Pay: $17.50 - $18.50 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Restaurant type:

• Upscale casual restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Bozeman, MT 59718: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant experience: 1 year (Preferred)

Work Location: One location

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