BH Management
Hiring: Resident Experience Coordinator
Location: Des Moines, IA

Position Summary:

The Resident Specialist Coordinator is responsible for handling a variety of general office duties along with managing and organizing resident services, providing quality customer service, and timely resolution to resident concerns. This position serves as a point of contact providing information and assistance with documentation of housing program materials during move-in and annual recertification. The Resident Specialist Coordinator works with management to ensure activities are conducted in compliance with local, state, and federal employment, and housing laws. Exhibits strong commitment to the service needs of internal and external customers. Represents the company in a professional and courteous manner. This is a part-time position working 20 hours a week.

Essential Job Functions:

• Provides effective customer service to all prospective tenants and current residents by utilizing in-depth knowledge of the property and functions.
• Provides information/ customer service to residents and applicants for housing program participation and compliance regarding required forms.
• Assisting with planning and implementation of annual completion of required documents for special functions and resident programs including maintain documentation.
• Regularly monitors resident satisfaction by conducting resident service audits to identify resident issues and concerns and ensure follow-up on the results by community staff.
• Provides assistance to the community and regional staff by interpreting and explaining community policies and procedures to our residents while ensuring a consistent flow of communication between corporate departments and community staff.
• General office administrative duties including answering phones, emails, written correspondence, and managing incoming mail for the property. Maintains the appearance of the leasing area and lobby.
• Other duties as assigned.

Minimum Qualifications/Skills:

• High School Diploma/GED
• Professional demeanor
• Excellent customer service & interpersonal skills
• Basic computer knowledge/office equipment skills
• Excellent attention to detail, organizational/multi-tasking skills
• Dependable team member
• Excellent communication skills
• Capability to thrive in a fast-paced environment
• Ability to work with a diverse group of people and customers

Work Schedule: Part-time – less than 20 hours/ week during business hours. May require some limited Saturday hours (will vary based on property needs).

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee, and we value our employees.

BH/B.HOM fosters the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.