TDB Communications is seeking full-time Support Specialist(s) to join our Remote team in Rhode Island. Every day, TDB Support Specialists are entrusted to serve our most vulnerable communities by supporting applicants and recipients by mail, e-mail, telephone, fax to assist with the Medicaid Eligibility process.

To prepare you for this role, TDB provides paid training as well as the appropriate equipment to be a successful Support Specialist.

Pay and Benefits:

Base rate $20.00/hr
Medical, Dental, and Vision benefits available
401(k) available with company match
Paid holidays
PTO

Duties

• Assist applicants/recipients in knowing their rights and responsibilities, completing applications, and securing supporting evidence to ensure that complete and accurate information is obtained

• Provide information to applicants/recipients and to other interested parties by mail, telephone or in person, about laws, rules, regulations, policies/procedures, and eligibility requirements to ensure an understanding of available program benefits

• Assist the customer through the Customer Portal to complete required forms

• Refer to social service personnel those applicants/recipients who express a need for service-oriented functions

• Prepare reoccurring and special reports, including simple statistical breakdowns

• Utilize an automated database for case processing, including using the equipment and related routines in the performance of assigned duties.

• To report suspected cases of child/elder abuse or neglect to appropriate authorities.

• Research and perform customer outreach using undeliverable mail to update customer address and other information.

• Process Change Reports

• Make and received phone, fax, and email communication with DHS customers to provide information of benefit changes, obtain needed demographic information and/or clarify information needed for processing or maintaining benefits.

• Data entry into RI Bridges to prepare case to processing by Eligibility Technicians

• Handling Complaints (non-case specific)

Education and Qualifications

• Candidates must live in Rhode Island

• High School Diploma

• Must possess at least 3 years of call center experience.

• Must have working knowledge of e-mail, internet and computer systems.

• Ability to communicate with applicants/recipients, family members with empathy, while always retaining professional composure.

• Team-oriented, professional candidates should possess knowledge of health care, managed care, and health and human services.

About TDB 

TDB Communications, Inc. is an 8(a) minority owned, service-disabled veteran-owned small business (SDVOSB). We support government agencies with a scalable workforce, program management, and information processing solutions.

Since 1999, we have deployed thousands of employees for 70 agencies in 30+ states. We’ve have proven our ability to serve the government with the highest levels of quality and productivity.

 

 

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

TDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice 

We communicate with applicants by text in additional to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.

Job Type: Full-time

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