Ramp Agent (Customer Service Agent) - MSP Job at Delta
United States, Minnesota, Minneapolis
Airport Customer Service
06-Jan-2023
Ref #: 18923
LinkedIn Tag: #LI-LR3
How you'll help us Keep Climbing (overview & key responsibilities)
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Ramp Agents hired to work at the MSP airport receive a $5,000 sign-on bonus after six months of employment (effective August 1, 2022).
Delta Air Lines is the most awarded airline for customer satisfaction. We are looking for Ramp Agents to join the Delta family. As a Ramp Agent, you will work with an innovative team whose common goal is to ensure that our customer's baggage and cargo arrive safely and on time. The Ramp Team has a direct impact in driving a positive customer experience.
This an entry-level position with immense growth opportunities. Well provide the tools to reach your career goals through direct mentorship from leadership. Whether you want to stay within the operation or explore another avenue at Delta, well help you keep climbing.
Watch this job preview to learn more about the benefits and responsibilities of this career opportunity at Delta.
The starting pay for Ramp Agents in Minneapolis, MN is $18.90 per hour. Additional pay increases occur regularly through 10.5 years.
HOW You’ll HELP US KEEP CLIMBING
Your shift will vary between 20 to 40 hours per week, including afternoons, evenings, weekends, and holidays. Work tasks include bending, stooping, twisting, standing, and walking. Work tasks are repetitive, such as loading and stacking bags weighing up to 50 pounds. Ramp Agents are comfortable working in confined spaces and on their knees for an extended period in aircraft bins. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow, to name a few). We practice safety-conscious behaviors in all operational processes and procedures. Some of your daily tasks include:
- Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions.
- Safeguard cargo, baggage, and mail from damage, loss, and weather.
- Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
- Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading prot sharing program, and performance incentives.
- 401(k) with generous company contributions up to 9%.
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
- Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits.
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
- Domestic and International space-available flight privileges for employees and eligible family members.
- Career development programs to achieve your long-term career goals.
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
- Recognition rewards and awards through the platform Unstoppable Together.
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
What you need to succeed (minimum qualifications)
- Demonstrates that privacy is a priority when handling personal data.
- Embraces a diverse set of people, thinking, and styles.
- High School diploma, GED, or equivalent.
- Must be at least 18 years of age.
- Must have a valid drivers license.
- Must be proficient in English.
- Possess basic digital literacy.
- Ability to occasionally lift bags weighing between 50 and 70 pounds.
- Pass a post-offer pre-employment drug test.
- Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.
- Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
- Be authorized to work in the U.S..
- Must wear required, company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
- Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S.-based job, if not currently employed by Delta Air Lines, Inc.
What will give you a competitive edge (preferred qualifications)
- N/A
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