Job Description

Position title: Property Management Assistant (PMA)

Job summary: The PMA reports directly to the Senior Property Manager and works closely with that person to coordinate and schedule all work on the properties—homes, condominiums, homeowner associations, commercial buildings—managed by Willow Creek to fulfill the company’s operational responsibilities: maintenance, repairs, projects, materials ordering and purchasing, vendors and trades, housekeeping.

Required skills:

• The ability to speak, write, and read English fluently.
• Outstanding communication skills.
• Outstanding organizational skills.
• Able to prioritize and manage multiple tasks simultaneously.
• Attention to detail.
• Problem solver—solution oriented.
• Self-starter, able to work effectively without direct supervision.
• Persistence.
• Outstanding penmanship and ability to take coherent notes during meetings with other staff members.
• Computer knowledge: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), familiar with Quickbooks Pro.
• Proficient with iOS devices (iPhone and iPad) of various versions: apps and calendars.

Additional skills (not required, but helpful):

• Bilingual (Spanish)
• Website design and maintenance
• Light IT
• Basic understanding of systems such as electrical, plumbing, HVAC

Physical requirements:

• Must be able to drive an SUV or full-size pick-up truck (automatic transmission) to run errands.
• Must be able to operate electronic devices such as computers, cellular telephones, and tablets for extended periods of time.
• Must be able to lift and carry 30± pounds reasonable distances (20’ to 30’)
• Must be able to work in offices with fluorescent and LED lighting.
• Must not be allergic to dogs (or allergy is controlled by medication). Dogs are present in the office, office building, and many client’s homes.

Additional requirements:

• Must possess a valid driver’s license.
• Must pass a background check.
• Must be authorized to work legally in the United States.

Schedule:

• This is a full-time, 40 hours per week office position. Minimal work outside of the office environment.
• Monday through Friday, 8:00 AM to 5:00 PM. Lunch between 12:00 PM and 1:00 PM.

More specific description of job duties:

• Answer telephone calls and direct to appropriate person and/or handle requests directly depending on the nature of the call.
• Initiate and track all work orders according to office procedures.
• Schedule work for employees.
• Review work completed with the employee at the end of the day and schedule follow-up as needed.
• Research and order materials and parts that may be required to complete work.
• Contact outside vendors and trades to perform necessary repair and maintenance work. Coordinate and schedule.
• Keep property inspection checklists updated and logged.
• Schedule weekly property inspections, pre-arrival and post-departure inspections.
• Plan inspections so that service calls can coincide with property inspections when possible.
• Track property inspections so that they are all completed as required by contract.
• Keep schedule of client arrivals and departures. Make sure work orders are complete and properties are ready for arrivals.
• Follow up on all work orders and other work in progress.
• Enter into Quickbooks information from daily worksheets of all employees.
• Schedule annual and seasonal maintenance and service work: create lists, schedule and follow-up.
• Track and update status of seasonal maintenance work at all properties.
• Maintain logs of dates and specifics of work completed.
• Create and maintain property directories with contractor information, maintenance schedules, and property information.
• Coordinate housekeeping services. Keep logs of work performed.
• Receive and log packages. Schedule delivery to client’s home as appropriate.
• Fleet management—scheduling repairs and maintenance.
• Client contact and coordination. Correspondence.
• Participate in long-range planning and strategy discussions.
• Walk dogs.
• Other relevant duties as may be assigned.

Benefits:

• Generous paid time off policy (PTO).
• Bus pass/commuting allowance

Compensation:

• Hourly wage with some overtime possible. Starting annual salary range $42,000 to $54,000 depending on experience and qualifications.
• Housing assistance possible for someone living in Aspen or Snowmass Village.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Basalt, CO 81621: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Office work: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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