Do you want a job where you can show up and make a difference in the world every day? Are you ready to join a dynamic, mission-driven company? At Alexandra Lozano Immigration Law (ALIL) we are dedicated to changing the lives of the Latino immigrant community through zealous advocacy, finding creative solutions and aggressive legal strategies.

Apply today to join our team and become a part of our mission!

About the Role:
We are adding to our office locations so that we can serve more clients and change more lives. This position will help launch one of our newest locations.

• Create, update and maintain documents and workflow processes and systems
• Collect and document business requirements for project and process improvements and automation efforts
• Collaborate and meet with team members to ensure information and content is correct and up to date.
• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
• Identify issues and risks
• Bring inconsistencies and problems to the attention of management
• Participate in the problem resolution
• Track major incident management processes and ensure adherence to the process and escalation requirements within the various support and delivery areas
• Perform periodic QC exercises to ensure all documentation is being adhered to and followed by internal and external controls and parties involved
• Other Job duties as assigned.

WHO YOU ARE:

• Bilingual – English and Spanish- Preferred but not required
• Industrial & Operations Engineer bachelor's degree and at least 2 to 4 years experience as business/process analyst
• Data driven
• An excellent verbal and written communicator with all levels of personnel
• Organized and detail oriented required to handle large volumes of work simultaneously
• Strongly analytical with excellent problem-solving skills.
• Knows how to prioritize tasks while being flexible and adaptable
• A person who acts with integrity, professionalism, and confidentiality
• Can motivate and work with a team
• Proficient with Microsoft Office Suite and related software

WHO WE ARE:
Alexandra Lozano Immigration Law is headquartered in Seattle, WA with offices in Los Angeles, Chicago, and Texas. Our team of passionate and highly trained individuals are doing life changing work for immigrants to the United States. We are a client-focused, results-oriented firm specializing in humanitarian immigration - 360 VAWA, U Visa, and T Visa as well as post-deportation options.

We are one of the fastest growing companies in America (#247 on Inc.5000), and our unique approach to cases has a proven success rate of over 90%. Our compensation and benefits are highly competitive, and we are always looking for people with a combination of grit and kindness, intelligence and empathy, and a desire to help improve people's lives - if this sounds like you, we would love to meet you.

Job Type: Full-time

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