The Animal Shelter Manager manages, supervises, and oversees the daily operations and logistics of the City's Animal Shelter. Provides oversight, policy direction, and overall management.

• Manages, oversees, and monitors shelter operations, reporting, personnel, and animal care; delegates authority and responsibility for assigned tasks to subordinates; identifies needed areas of change or development and institutes changes to improve operations; plans, implements, coordinates, monitors and evaluates policies and procedures; oversees shelter maintenance, animal care, and public communications.

• Establishes short-, mid-and long-term goals and objectives; develops and/or approves schedules, priorities, and standards for achieving goals.

• Assists in the development, preparation, management, and implementation of the department budget; handles various requests from City Council, City Manager's Office, and other management; processes invoices, collection of fees, and other administrative tasks.

• Performs, directs, and participates in shelter maintenance, care, and activities; ensures all City ordinances are being followed; provides direction for animal services staff and technical personnel and provides performance feedback and management.

• Provides training, professional development, and performance evaluation for employees; ensures all personnel are properly certified and up to date on all rules, regulations, and procedures.

• Directs and manages client relationships and develops strong partnerships; responds to inquiries, solves problems, and meets with various residents and community partners to address concerns.

• Determines, develops, and implements procedures, processes, regulations, and guidelines to ensure effective and efficient operations.

• Represents the department at various meetings, seminars, boards, and panels.

EDUCATION:

• 
  High School Diploma or GED.

• Five (5) years of experience in an animal-related, social services, community outreach, and/or program development field which must include (3) of the following:
  • Management of people
  • Customer service
  • Inventory management
  • Process improvement
  • Developing programs
  • Statistical reporting/monitoring
  • Preparing and maintaining Standard Operating Procedures (SOP)
  • Establishing and meeting goals
  • Coaching, mentoring and/or training
  • Resolving complaints

• Two (2) years of supervisory/management responsibilities. (This experience may be included in the required experience listed above.)

• Associate degree in any field plus three (3) years of the required experience including two (2) years of the stated supervisory/management responsibilities will meet the education and experience requirements.
• Bachelor's degree (or higher) in any field plus one (1) years of the required experience including two (2) years of the stated supervisory/management responsibilities will meet the education and experience requirements.
• Valid Basic Animal Control Officer certification plus four (4) years of the required experience including two (2) years of supervisory/management responsibilities will meet the experience requirements.
• Valid professional animal shelter/control related training and/or certification(s) from a State or National organization plus four (4) years of the required experience including two (2) years of leadwork/supervisory responsibilities will meet the experience requirements.

• A current valid driver's license and good driving record.

• No animal cruelty convictions.
• Subject to extensive walking and bending.
• Subject to inclement weather conditions.
• Availability to work varying shifts including nights, weekends, and holidays.
• Must pass a physical exam including drug/alcohol testing.

• Valid professional animal welfare/shelter related training and/or certification(s) from a State or National organization is a plus.
• A bachelor's degree (or higher) is a plus.

Knowledge, Skills & Abilities:
1 Knowledge of animal care, keeping, and shelter management.

2 Knowledge of accounting, billing, budgeting, and financial analysis.

3 Knowledge of organization, function, financial administration, and authority of various City Departments.

4 Knowledge of pertinent Federal, State, and local laws, ordinances, statutes and regulations

5 Knowledge of animal welfare.

6 Ability to provide administrative and professional supervision, leadership, and direction to subordinate staff

7 Ability to determine work procedures that expedite workflow, improve efficiency, and increase operational effectiveness.

8 Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of established goals.

9 Ability to identify and respond to community and City Council issues, concerns and needs

10 Communicating effectively verbally and in writing

11 Establishing and maintaining effective working relationships.