Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for contract workers (via BCforward) who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Primary duties may include, but are not limited to: Responsible for providing operational support and expertise, as well as single point of service support (e.g., phone inquiries) to key Broker contacts (Brokers, General Agents, Agencies, etc.) and Account Management.

Primary duties may include, but are not limited to:

• Servicing brokers on behalf of client accounts with timely and effective response to client service related concerns and issues.
• Keeps sales teams appraised of service related trends and issues, handles escalations and provides overall support to key broker service related issues and needs.
• Primarily talks with brokers/agencies by phone.
• Answers Broker inquiries regarding one of the following areas: Claims, Benefits, Enrollment, and/or Billing. Responds to all types of customer issues and investigates and resolves errors.
• Coordinates complaint resolution concerning any type of post-sale service issue with appropriate department(s).
• Coordinates Broker service needs with other departments as required to ensure optimal service and satisfaction.
• Educate, assists and/or trains Brokers/Agencies on available self-service tools and electronic applications to help support and manage their business. Seeks, understands and responds to the needs and expectations of internal and external customers.
• Required to meet department goals and expectations.
• In addition to the phones, this team also handles email inquiries with a goal to respond to all inquiries within 48 hours.

Requirements:

• Requires a HS diploma or equivalent; 1 year related claims/customer service/enrollment and billing experience; or any combination of education and experience, which would provide an equivalent background. AA preferred.
• Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Additional Details:

• Monday - Friday 8am EST to 6pm EST

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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