Client Support Representative

g2revolution®(g2) is a specialty recycling solutions company founded upon our commitment to creating innovative and environmentally- friendly solutions for our clients. g2is focused on providing efficient and cost-effective recycling programs covering a variety of products and materials commonly sold to the public, whether through "bricks and mortar" retail stores or through online transactions.

Summary of Position:

Reporting to the Sr. Customer Service & Invoicing Manager, the Client Support Representative will be responsible for providing a high level of customer service for our internal clients and sales team to ensure an efficient daily workflow. The Client Support Representative will be instrumental in the forward growth of our company

Duties and Responsibilities:

• Internal Client management (create, post, and send invoices, assist with customer issues)
• Support and backup Logistics Shipping - Bill of Lading creation and scheduling of pickups
• Entering internal customer orders into the shipping database
• End of the month data reporting
• Calling internal clients for on-hand inventory verification of products
• Reconciliation of freight invoices
• Maintain scheduling logs
• Prepares, reviews, and maintains reports, statistics, and records for assigned internal customer(s)
• Verify receipt of Hazardous Waste Manifests, upload into multiple systems and mail to appropriate agencies as required
• Receptionist responsibilities (phones, greetings, etc.)
• Administrative support of the Sales Team
• Other administrative duties as assigned
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education and Experience:

• High school or equivalent years of experience required, degree is a plus
• 1-3 years of experience in a B2B administrative support position

Skills Desired:

• Demonstrated creative problem solving and analytical skills
• Fluent in MS Office (Excel, Word and Outlook)
• Working knowledge of QuickBooks preferred
• Comfortable in a fast-paced environment
• Excellent communication skills – written and verbal
• High level of internal customer service/client support focus
• Effective interaction with all levels of employees
• Strong planning and organizational skills
• Demonstrate effective judgment
• Demonstrates good listening skills
• Solicits the input of others, is receptive to other’s ideas, inputs and concerns

Benefits:

The successful candidate will receive a competitive compensation package that includes a full suite of benefits. g2revolution LLC is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Lake Zurich, IL 60047: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Fluent in Microsoft Office (Excel, Word, and Outlook)?
• Comfortable in a fast-paced environment?

Education:

• High school or equivalent (Required)

Experience:

• internal Customer/Client Support: 1 year (Required)
• B2B administration: 1 year (Required)
• invoicing: 1 year (Required)
• QuickBooks: 1 year (Preferred)

Work Location: One location

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