Remote work anywhere within the state of Utah!

Ideal Candidate:

The ideal candidate will be a problem solver, have the ability and willingness to work independently as well as with team members, other DTS staff, and employees of all State of Utah agencies. The chosen candidate will have a high level of communication skills, both written and verbal; be both teachable and willing to share knowledge, experience, ideas, and be able to provide exceptional customer service.

Preference may be given to those with:

Experience on a call Center/Help Desk. SCCM, and ServiceNow

Why join our team?
We have great business partners who want to serve Utah citizens efficiently and effectively, while working within the guidance of their federal and state partners. This is an opportunity to make a difference for Utah citizens while being a pivotal part of an exciting IT team. You will receive great health and retirement benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance. Click here to view a summary of all the benefits we offer.

The Agency:
To learn more about The Division of Technology Services check us out Click here. The State's environment is a highly optimized blend of systems responsible for collecting, processing, and distributing millions of data elements every day.

• Answer incoming calls and Live helper chats.

• Troubleshoots and diagnoses problems.

• Makes adjustments, repairs and/or provides assistance for State of Utah employees.

• Troubleshoots software issues, hardware issues, passwords, MFA authentication, etc.

• Documents incidents in the Service Now ticket system.

• Ability to work with little direction in an environment where we trust you to do the work you are assigned.
• Great customer service.
• Knowledge of current software and hardware platforms.
• The ability to troubleshoot software and hardware.
• The ability to work with remote software.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.
• The ability to read and understand information and ideas presented in writing.
• The ability to communicate information and ideas in speaking so others will understand.
• The ability to communicate information and ideas in writing so others will understand.
• The ability to apply general rules to specific problems to produce answers that make sense.
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Adjusting actions in relation to others' actions.
• Actively looking for ways to help people.

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Employment contingent on passing a drug screening and a background check.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.