TransWest is looking for a Site Coordinator to join our growing team!

The TransWest Site Coordinator provides excellent customer service and creates a welcoming and safe environment by greeting clients, communicating transportation information, and being a on-site point of contact for internal and external clients. They’re also responsible for tracking relevant parking and ridership data. When needed, they provide security to off-site lots and complete incident reports.

This role is based in Renton. The schedule for this role will be:

Monday- Friday: 4am to 8am and 1pm to 5pm (Split shift)

All candidates must be able to pass a full criminal background check and drug test.

ABOUT TRANSWEST:

TransWest is a fast-growing disruptor in the often-stagnant mobility/transportation space. We provide creative thinking with unparalleled client customer service and cost-effective solutions to transportation challenges large and small. TransWest develops and delivers custom mobility services, valet/parking management, and off-site parking procurement solutions for some of the most innovative and demanding clients throughout North America. We take great pride in delivering quality service that is unmatched in our industry.

ESSENTIAL FUNCTIONS:

Be the face of TransWest on client’s campus, while being the subject matter expert on all services TransWest supplies to the client

Provides excellent customer service at all times; greet customers professionally; offers assistance with boarding or de-boarding as appropriate, in accordance with operations policies

Maintains supplies such as copies of schedules & PPEs

Maintains knowledge of transportation operations and be able to communicate that knowledge effectively to riders/clients and the TransWest team.

Utilize TransWest technology to track vehicles on route, and update relevant parties on any service delays, or issues.

Report all environmental safety hazards, unusual incidents, suspicious circumstances, and accidents; report all incidents; complete incident reports as necessary; participate in accident or incident reviews as requested. Document all accidents/incidents verbally and/or in writing or e-mail as directed by Manager. By following Company policy, supports and does their part to provide a safe environment for TransWest team members and clients

KEY POSITION COMPETENCIES:

Directs clients with all routing questions and concerns

Works effectively and efficiently with other team members

Tracks all buses using Tripshot

Must be proficient or have the ability to become proficient with PayCom and Tripshot

Provides light cleaning and lot organization

Provide excellent customer service in every interaction

Always keeps a professional appearance in accordance with company policy

Observes company & client security protocols

KEY ATTRIBUTES:

• Entrepreneurial, self-starter attitude

• Growth mindset; curious; persistent learner

• Detail oriented with a passion for both data and people
• Effective, direct communicator
• Strong EQ, flexible and self-aware
• Sense of humor
• Bias for action

Requirements

Must be able to walk and stand for entire shift

Must be prepared for all weather conditions

Must have reliable transportation to work

Must be able to bend, twist, crouch and reach

Must be able to lift up to 30 lbs

Must be able to communicate clearly in English

Must be able to pass a pre-employment drug test and criminal background check

Must be able to obtain a client security badge by passing a third party background check

Maintains strict company, client and program confidentiality

Benefits

- Starting Pay of $20 an hour

-Annual Pay Increases

-Holiday Pay

- Medical, Dental, Vision, Life and 401k with matching available for full time employees

-PTO accruals starting on Day 1 with increasing levels based on year's of service

Apply for this job

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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