Location: Hybrid – Edison or Jersey City NJ

We give you a world of potential

We have a unique opportunity for someone to contribute their talents and strengths as a Senior Relationship Manager.

Before we tell you more about the role, it’s important for you to know a few things about the department that make this such a great place to work, as well as Computershare as a whole.

• Computershare Investor Services (CIS) is a trusted advisor to 6,000 U.S. companies.
  • For more than 35 years, we've been the largest global transfer agent providing advisory services, communications, and technology solutions to many of the world's leading companies. We facilitate shareholder recordkeeping and communications, stock transfers for individual holders and annual meetings, as well as dividend disbursement for public and private companies.
  • Our clients know they can count on our investment in resources, years of industry leadership, locations throughout the world and commitment to service to form long-term relationships that produce real business results.
• We offer fantastic career development and put a lot of time into training and qualifications to ensure the continuous development of the team

So, now that you know this is a tremendous department in a company that truly supports their employees, I’m sure you’ll want to find out more about the role and what you’ll be involved in.

A role you will love

The Senior Relationship Manager is the primary contact between Computershare Shareholder Services and its investor services clients. Basic Senior Relationship Manager responsibilities include ensuring that clients receive the services they’ve purchased and that those services are delivered in a manner that meets and exceeds the clients’ expectations. The Relationship Manager also coordinates all major client activities and services by interfacing with other members of the Client, operational units and the entire organization as needed. Additionally, assist all sales units in coordinating cross sells and up sells by introducing clients to additional Computershare products and services.

• Establishes a professional and trusting relationship with clients that are deemed to be complex with significant revenue impact.
• The most complex clients will be supported by a Client Support Administrator.
• Ensures that clients’ service orders are accurately communicated and executed
• Responds timely to client inquiries
• Monitor and manages client dividend declarations and annual meeting events in conjunction with internal operational areas
• Acts as the central point of contact/control for client annual meetings
• Attends client annual meetings, and account planning sessions
• Resolves client issues and documents service incidents, follows up with internal business units to secure responses and shares results with the Client, their Manager and Senior Management
• Assists clients with special projects, expediting transactions, troubleshooting, problem solving, and servicing of all clients’ shareholder and participant accounts including as they relate to Shareholder Assistance, Restricted Stock transactions, Broker Inquiries, mass Issuances, Secondary Offerings and Terminations. For clients that fall in the Enhanced client tier the RM will not be responsible for Shareholder Assistance, Restricted Stock transactions, Broker Inquiries, mass Issuances, Secondary Offerings and Terminations.
• Ensures that clients are informed of changes in industry and regulatory environments and the direct impact on them
• Assists key clients in implementing and sustaining a strategic plan
• Mitigates financial exposure by ensuring timely funding of services (i.e. dividends, advance postage, as applicable)
• Serves as a conduit to internal business units to ensure that client feedback on services is communicated timely and opportunities to improve performance can be leveraged
• Monitors revenue relative to forecast and make required adjustments
• Maintains functional knowledge of Computershare’s processes, systems, products and services and communicate enhancements and modifications to clients
• Ensures collection of receivables in accordance with Computershare’s guidelines
• Where practical, coordinates with sales, marketing and product associates as they deliver additional products and services
• Coordinates with their Manager, Finance, Legal and Sales associates where appropriate to determine the components of contract renewals
• Prepares for and delivers periodic Business review Sessions

What will you bring to the role?

The ideal candidate for the Senior Relationship Manager role relies on accuracy, attention to detail, problem solving and relationship building. The individual has excellent verbal, written, and interpersonal communication skills. As well as strong negotiations skills. They are self-motivated, confident, outgoing, and positive. Demonstrate the ability to maintain confidentiality and use sound judgment, integrity, and honesty. Has the ability to navigate multiple computer systems and programs. Has strong organizational skills, is results oriented, quick learner, able to prioritize and manage multiple tasks consecutively. Requires a very limited degree of supervision. The individual is a problem solver and technologically savvy. Capable of performing other duties or tasks as assigned by management.

Other education and key skills required for the role include:

• Roles at this level require a university / college degree
• Advanced business degree is a plus
• 7+ years of relevant experience managing client relationships.
• Experience in transfer agency or securities processing relationship management desired
• Must implement strategies and techniques to ensure customers have a positive experience at every touch point.
• Must possess the knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions and apply this knowledge appropriately to diverse situations
• Must be able to understand of the issues related to the decision-making process; and possess the ability to analyze situations fully and accurately and reach productive decisions.
• Must be able to determine and satisfy client needs and maintain a partnering relationship including influencing, communicating, presenting, facilitating, and managing.
• Monitors revenue relative to forecast and make required adjustments
• Works with other Operations, Legal, Risk/Compliance staff to ensure proper follow-through on clients’ requests
• Attends applicable webinar, product training, and technical training (as needed)
• Ability to prepare comprehensive account plans based on goal setting with the client
• Willing to be active in industry groups

If this sounds exactly like what you are looking for, then don’t hesitate, apply today!

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Covid-secure

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.

In most circumstances we are currently performing interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.