We are seeking a Software Developer (Remedy) to join our team of qualified and diverse individuals at Offutt AFB. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. The selected individual must be a US Citizen with an active Top Secret security clearance with eligibility for SCI – or a minimum of a Secret security clearance is required to start work on-site for this contract. This position will support our Government Department of Defense portfolio located on-site at Offutt AFB.

What you'll do:

The successful Remedy Developer will be responsible for implementing, configuring, and maintaining all BMC Remedy Atrium Configuration Management Database (CMDB) processes, work instructions and activities. As a key member of our team, you will be involved in the analysis, design, development, deployment, installation, configuration, customization, troubleshooting & tuning of Remedy Action Request System and Remedy Customer Support Application in production, test, and development environment.

• Develop SQL queries and reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy
• Participate in all phases of the software development life cycle with emphasis on the planning, analysis, testing and acceptance phases
• Diagnose and repair problems within the Remedy system
• Installation, configuration, and troubleshooting of Remedy Action Request System and Remedy Customer Support Application in production, test, and development environments
• Assist users in the operation of the application and provides training for users as required
• Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data
• Design applications to meet performance requirements, ensure security requirements are met, test software thoroughly, integrate/install software into the production environment
• Properly configure the ITSM applications to maintain integration integrity
• Prepare and designs technical and Configuration Management documentation and make charts and graphs to record results
• Participate in requirement’s review, design review, integration readiness review, and software acceptance review
• Work with IT to develop administration, backup, security, and maintenance plans for both production and test Remedy environments

• Bachelor's degree with 8-10 years, Master's degree with 6-8 years, PhD with 3-5 years of experience. 12+ years relevant work/ military experience accepted in lieu of degree
• Must hold at minimum, active/current DoD Secret clearance. Top Secret preferred with the ability to obtain Top Secret/SCI
• Must possess relevant hands-on experience and knowledge with the following: (i.e., Remedy, ITSM, ITIL, Red Hat, CMDB, SQL
• Understanding of ITIL® Framework processes and concepts
• Experience in asset and configuration management as well as knowledge of ITIL® service management processes including change, release, and deployment management

• Familiar with the following:

  • Discovery products including BMC ADDM; Microsoft SCCM, BMC Software Asset Management
  • Reconciliation of discovery data in BMC CMDB environment
  • Integration of discovery solutions with CMDB
  • Remedy Application Management
  • Database Development, Database Management Systems (DBMS)
  • CMDB Administrator V7+
  • Remedy Skilled Professional V7+

• Must obtain/maintain a DoD 8570 IAT Level II certification (e.g., Security + CE, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP) or obtain within 120 days of hire is required.

Benefits:

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. Peraton offers free healthcare to employees and their families who work onsite at the Offutt AFB, location.

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