Program Aide - Item# 01629 Job at State Comptroller, Office of the
You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program (see below), or eligible to transfer to this title under Section 71 of the Civil Service Law.
70.1 Transfer:
For a 70.1 transfer to a Program Aide, SG-13, you must have one year of permanent competitive service in an approved 70.1 title allocated to a salary grade 11 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
55-b/c program:
This position may be designated 55 b/c and is subject to verification of applicant eligibility.
(55 b/c continued on the next page)
For a 55 b/c appointment, you must:
70.1 Transfer:
For a 70.1 transfer to a Program Aide, SG-13, you must have one year of permanent competitive service in an approved 70.1 title allocated to a salary grade 11 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
55-b/c program:
This position may be designated 55 b/c and is subject to verification of applicant eligibility.
(55 b/c continued on the next page)
For a 55 b/c appointment, you must:
- Possess the minimum qualifications for the selected title as established by the Department of Civil Service and listed on the most recent exam announcement.
- Meet the applicable minimal mental and/or physical requirements for the job (with a reasonable accommodation, if necessary)
- Have a current Eligibility Letter from the NYS Department of Civil Service, www.cs.ny.gov/rp55/, and be able to provide it to the Human Resources Office upon request.
Duties Description
- Processing Vendor Requests for New York State Vendor Identifications Numbers in ServiceNow
o Work with vendors to obtain required information and enter information into the Statewide Financial System (SFS) for IRS validations. Follow up and assist vendors in resolving mismatch with IRS records as needed.
o Upon issuance of vendor identification numbers, close out tickets in ServiceNow
- Assist in Processing Freedom of Information Requests (FOIL)Managing FOIL requests in ServiceNow
o Research FOIL request and identify and prepare applicable documentation for FOIL
o Prepare FOIL response letter and close out FOIL request in ServiceNow
- Support Electronic Contract Document Management
o Perform quality assurance of digitized records and upload documents into internal document storage application
o Assist in the archiving of contract records and closing out contract records
o Respond to agency user requests for contract documents by pulling together applicable contract documents
o Perform cleanup of electronic files stored on bureaus drives
- Assist and provide backup as needed with Audit Workflow Operations
o Respond to and manage helpdesk tickets for contract rejections
o Assist in entering in Contract Reporter Exemption Requests as needed
o Process incoming mail
o Assist auditors as need with workflow issues and provide audit assistance during high volume times
Additional Comments
Desired Competencies
- Ability to review written requests and research associated materials
- Experience working with Adobe Acrobat Pro including editing and organizing pdf documents
- Experience with the Office 365 applications including Word, Excel, PowerPoint, Outlook and Teams
- Experience working in customer-focused environment including experience handling helpdesk tickets
- Experience working within the Statewide Financial System
- Ability to understand and follow established policies and procedures
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