Product Support Specialist

m a g n u m - ELECTRIC BIKES

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About Magnum Bikes

Founded in 2010, Magnum Bikes has been a pioneer in the global ebike revolution. We have grown from a niche player to one of the up-and-coming, dominant brands in its category. We are known for our innovation, design, and focus on quality: all of which allow us to produce stunning, premium- quality electric bikes to lead the ebike market internationally. Magnum Bikes is re-imagining transportation and paving the way to a green and sustainable future. We are a company for the planet, as well as people, seeking to do our part in technological innovation to bring sustainable joy and convenience to all who can benefit from the Magnum ebike experience.

Culture

As a company, cultivating a culture of diversity, equity, and inclusion is top on our list. Together, Magnum team members form a powerful and cohesive group of talented individuals overseeing design, manufacturing, importing, inventory management, sales, service and marketing of our products to realize our mission. We care deeply about the professional growth and fulfillment of each and every one of our employees and allowing them to reach their full potentials in our forward-thinking company culture. Our employees enjoy and take pride in a fast-paced, collaborative, creative, and positive work culture.

Why You’ll Love Working at Magnum Bikes

• We are leaders – Leadership is not limited to our management team. It’s something everyone at Magnum embraces and embodies.

• We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

• We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our retail customers, suppliers, and distributors.

• We are one team – The magic of Magnum Bikes is our people, together making our inspiring goals attainable and driving us to greater heights.

• Follow us on our social channels for all the latest events, giveaways, and products!:

Facebook: https://www.facebook.com/magnumbikes/
Instagram: https://www.instagram.com/magnumbikes/
Twitter: https://twitter.com/MagnumBikes
YouTube: https://www.youtube.com/c/MagnumBikes
LinkedIn: https://www.linkedin.com/company/magnum-bikes

If you are a self motivated, responsible, and reliable team player ready to FEEL THE POWER of Magnum E-Bikes, and jump into a position brimming with excitement, spontaneous company bike rides, and FULL of opportunities for growth, please keep reading.

Product Support Specialist

Job description

What you will do:

• Assist in maintaining up-to-date records regarding: Product Details, Specifications.

• Self- educating on competitive knowledge, market knowledge, and product utilization.

• Facilitates interdepartmental communication regarding: new products launches/ updates and current product lineup.

• Carry out organizational tasks within our Warehouse Management System

• Management of Product Team’s inventory (current models, warranty items, prototypes, etc.): improving upon current inventory organization and maintaining organization.

About You:

• Exceptional Prioritization Skills: You know how to handle when multiple tasks and projects are coming your way. You are accustomed to laying out your projects and tasks, and organizing them within your day.

• Exceptional Time- Management Skills: You are a time-blocking pro! You plan your days with tasks, and while you like to stick to it, are able to pivot should a pressing matter arise.

• Goal Driven with Excellent Follow-Through: You don’t like leaving things open-ended, or hanging. You are accustomed to maintaining ownership of projects until the very end, pushing where others often may not in order to ensure completion and excellence!

• Excellent Communication Skills: In this role, you may speak with any person in the company on any given day. Product support is crucial to our company, and excellent communication skills are a must in order to explain possible complex solutions or concepts to coworkers.

• Familiar with Autonomous Workflow: You will be given tasks and projects daily, weekly, monthly and quarterly. Your ability to work independently will afford you only more flexibility in self managing as you progress in your role.

• Hunger to learn: You possess an insatiable desire to learn more about bikes, bike accessories, product management, and systems of product management, and you think Magnum is the perfect place to get started!

• Coachability: You are self motivated and recognize others will help you along the way to help you gain experience and knowledge.

• Team player: You are a team player who recognizes the power of teamwork and you enjoy helping other team members grow and learn.

• Problem Solving: You like to figure out the best and most efficient way to solve problems, and often go out of your way to address a problem that others may have worked around instead of directly addressing. You cut straight to the issue and do your best!

What You Need to Succeed:

• 1-3 years of experience in the field of Product Support, Product Management, or a similar role is preferred

• Bachelor’s Degree is preferred

• Bicycle industry or specialty retail market knowledge is preferred

• Strong verbal and written communication skills with the ability to communicate at all levels of the organization

• Reliability and Punctuality is a must.

• Demonstrated ability to consistently bring projects to completion

• Ability to problem-solve with an entrepreneurial commitment to achieving goals

• Strong project management and analytical skills with the ability to execute

• Proven collaborator with both external and internal cross-functional teams

• A deep understanding of Magnum’s products

Benefit Conditions:

• Waiting period may apply

• Only full-time employees eligible

Typical end time:

• 5-6 PM

Typical start time:

• 8-9 AM

Monday through Friday:

• 9am - 6pm

Benefits:

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life Insurance

• Paid Time Off

• Leave Without Pay

• Paid Holidays: New Year's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, Christmas Day

• Paid Jewish Holidays: Passover, Shavuot, Rosh HaShanah, Yom Kippur, Sukkot, Shemini Atzeret, Simchat Torah (averaging about 10 working days per year)

• Team Building Excursions (like spontaneous company bike rides!)

• Continuing Education Reimbursements

• Annual Bonuses for length of service and performance

Equal Opportunity Employer:

Magnum Bikes is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Magnum Bikes management team is committed to this policy concerning recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Salt Lake City, UT 84116: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Product Support: 1 year (Preferred)

Work Location: One location

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