Opportunity:

Serve as a representative for Customer Support within an Agile team that focuses on Problem Resolution activities for Operations Center and JDlink. This position will be to ensure that worldwide customer requirements are driven into products, and that serviceability, maintainability, and diagnostics needs are being delivered.

Responsibilities:

• Monitor and analyze case from the Global Support Center data to understand emerging issues within the Operations Center and JDLink and develop a prioritized list of product line improvements with that data and customer feedback
• Create technical documents for training users of the software
• Assist with resolving complex problems and knowledge source for the Global Support Center on issues escalated through the Problem Resolution Process
• Assist with technical training for web and mobile solutions for internal users, marketing and support groups

Required Qualifications:

Understanding of Customer Support Process and Procedures

• Knowledge of products, customers, markets and competitors in the Precision Agriculture field
• Demonstrated successful performance working on multiple projects
• Demonstrated skills in developing, managing, and communicating information in a clear and organized fashion
• Experience managing customer relationships to drive product improvement initiatives
• Experience working on a cross-functional team

Preferred Qualifications:

Customer support experience with interaction regarding products and services

Understanding of support processes

Excellent communication skills for internal, team, field and factory purposes on a worldwide basis

Thorough analytical and problem-solving capability for product issues, data analysis, and EDPR reports

Demonstrated software troubleshooting skills

Agile software development methodology

Passion for learning about agricultural practices and their impact on our products

Field experience or experience working in the precision farming industry

Dealer and/or channel partner experience

Bachelor's degree in Agricultural Business, Sciences, Marketing or Engineering or equivalentexperience in a related career field

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Weekly day range:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 5 years (Preferred)
• software troubleshooting: 2 years (Preferred)
• Agile software development methodology: 2 years (Preferred)
• farming industry: 1 year (Preferred)
• Dealer and/or channel partner: 1 year (Preferred)

Work Location: One location

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