Company Conformance Statement

In the performance of respective tasks and duties, all employees are expected to conform to the following:

· Perform quality work within deadlines with or without direct supervision

· Interact professionally with other employees, supervisors, patients and providers

· Work effectively as a team contributor on all assignments

· Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, supervisors and providers

· Maintain a respectful relationship with providers and co-workers

· Make good use of your time by being productive always

· The Phone triage specialist is expected to abide by and support the CESC Mission Statement always

Our mission is to provide superior, professional healthcare in a warm, efficient environment because we care about you and your health.

Essential Duties:

· Support and train eye techs that need general phone training

· Help maintain all phone in-boxes daily

· Manage patient care concerns whenever necessary

· Check faxes for all clinics daily

· Proficiently navigate Medflow and Allscripts

· Follow up on labs/biopsies

· Initiating and following up on medication Prior Authorizations

· Complete FMLA paperwork for surgeries

· Review tech inbox daily for updated provider orders

· Create missing orders for imaging/testing

· Create, fax, and follow up on urgent/routine referrals to outside providers

· Triage incoming calls from the Hospital

· Scheduling minor procedures/testing then sending messages for Bookkeeping for auth

Additional Job Duties:

· Manage patient phone calls within your scope of practice and forward messages as needed to providers

· Become familiar with medical records, billing and insurance requirements

· Initiate and complete required prior authorizations

· Secure patient information and maintain patient confidence by completing and safeguarding medical records and keeping patient information confidential

· Maintain safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations

· Oversee refills of patient medications; call patients with instructions from provider as directed

· Copy, scan and file all pertinent patient information

· Promote and instruct in the use of the patient web portal

· Update job knowledge by participating in educational opportunities; reading professional publications

· Other duties and tasks may/will be assigned /removed as needed from multiple sources

Qualifications

Education/Experience

· Customer Service experience

· Basic Ophthalmology experience

· Ability to answer busy phone line

License/Certification

· Employee must be eligible for registration with the Washington State Department of Health

· Current healthcare provider BLS Certification

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disability or any other legally protected characteristic.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
All employees must be vaccinated to be considered for employment. In addition, masks must be worn when in contact with patients.

Ability to commute/relocate:

• Puyallup, WA 98371: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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