Our Parts Assistant greets customers, accepts payments, and handles various administrative and service-oriented details. The job includes regular detailed parts research, computer work, and processing basic financial transactions.

This position requires excellent communication skills, expedient responsiveness, attention to detail, a cheerful and enthusiastic personality to make all customers feel welcome, while ensuring their business needs are met with the utmost in attentiveness and professionalism. Our parts department provides online, in-person, and telephonic parts services to a wide range of customers and our in-house maintenance department.

Job duties include:

• Extensive parts research ensuring customer needs are met.
• Handling telephone calls with customer-oriented level of service
• Data entry and other computer work, communication with customers via email, track inventory and process financial transactions.
• Excellent attention to detail while ensuring timely and efficient service.
• Connecting clients to appropriate personnel or third-party vendors for further service needs
• Performing administrative support tasks
• Maintaining professionalism
• Providing safe and clean parts area by complying with procedures, rules, and regulations
• Able to lift 25 lbs.
• Shipping & receiving

Requirements and Qualifications: Previous parts experience preferred but not required.

• Must be able to work effectively with numbers to handle payment processing, invoicing and the associated computer entries and paperwork efficiently and accurately.
• Must have experience providing top-quality customer service in a face-to-face setting.
• Friendly and attentive personality
• Excellent interpersonal skills and communication skills
• Experience with conflict-resolution in a customer service environment
• Exceptional ability to attend to details
• Computer skills, e.g., POS systems, accounting systems, Excel
• Ability to multi-task effectively, interacting with customers, answering phones, and attending to computer work.