About Healthcare Plus Solutions Group

In 2022, Quint Studer and Dan Collard founded Healthcare Plus Solutions Group (HPSG), which focuses on diagnosing the most urgent pain points of an organization, collaboratively designing solutions, and helping in the implementation of the solutions. Because no two healthcare organizations are exactly alike, HPSG’s services are tightly customized. They curate a team of experts and stakeholders to diagnose your most urgent pain points; design smart, collaborative solutions; and create a plan to execute in a way that gets measurable results.

Diagnose

HPSG looks at the health of your organization as a whole: the people, the metrics, the systems, the leadership, the culture, etc. Seeing how the entire ecosystem works together helps to identify root causes and to implement tools and techniques to achieve the organization’s desired outcomes.

Collaboratively Design

They don’t just bring their own expertise to the table, they pull in respected industry resources. And since the most workable plan is one the partner helps shape, they collaborate closely with your senior team throughout the design step of the process.

Execute

HPSG’s goal is to help you take action that yields metrics-backed “quick wins.” They don’t overwhelm your team with too much change too quickly, but help you act with the right scope and sequence to generate near-term performance improvements.

To learn more about Healthcare Plus Solutions Group, please visit www.healthcareplussg.com.

Qualifications:

Operate as the partner relationship owner responsible for implementing tools and resources customized to the client needs to ensure success through online learning and development.

Duties & Responsibilities:

• Train and coach partners via phone and virtual web platforms
• Manage client contract details to ensure agreements are executed
• Knowledge of business objectives, goals, culture, concerns, market, and needs to execute the customized solutions
• Content expert
• Communicate effectively across the organization and leaders
• Contribute to and execute strategic learning plan
• Identify opportunities for improvement in implementation, training, and account management
• Create and analyze reports, and review with partners
• Customize and present learning report to partner
• Participate in product development and enhancement efforts, representing the voice of the customer
• Meet or exceed partner goals with products and solutions
• Prepare forecast with both qualitative and quantitative data
• Perform responsibilities in a professional manner, meeting the company’s mission and goals

Qualifications:

• Must be organized, detail-oriented, and exhibit leadership in innovating solutions, refining support processes, and collaboration with colleagues and clients.
• Bachelor’s Degree in Business, Marketing, Communications, or related field
• 2-5 years of customer experience work
• Maintain optimism especially during challenging user experiences and/or system disruptions
• Self-motivated and results-driven attitude when working independently
• Excellent phone, written, chat/IM, email, and in-person communication skills
• Manipulate and analyze system data for reports, trend identification, and solutions
• Apply well-developed critical thinking skills to devise solutions
• Utilize strong organizational skills with emphasis on service, detail, and prompt follow-up
• Able to multi-task in a fast-paced environment
• Superior skills in Office 365, Microsoft Word, Excel, PowerPoint

Preferred:

• Hospital or healthcare experience
• Proficient in virtual meeting platforms such as Teams/WebEx/Zoom
• Ability to work with diverse teams on a variety of projects simultaneously with a high degree of accuracy and speed.