Job Description

Position/Title:

IT Support Tech

Department:

IT

Reports to:

ERP Applications Administrator

Type of Position:

Full-Time

Hours/Work Days:

Salary M-F

Primary Objective of Position:

This role primarily focuses on providing IT support to the business employees, hardware, and network, in addition to administration and support of building security and telephone systems.

Major Areas of Responsibility:

• Analyze, evaluate, and troubleshoot issues with desktops, laptops, tablets, and smartphones.
• Analyze root cause of support requests and implement preventative actions to prevent future re-occurrence.
• New computer setup and re-imaging
• New employee setup including workstation, workspace, physical access provisioning.
• Support all core business applications
• Become familiar with business operations and processes
• Administration of UCaaS communications services
• Lifecycle management of hardware such as servers and workstations
• Work with key vendors to source and purchase IT equipment, as well as manage backup solutions, projects, and third-party helpdesk.
• Train new employees on all IT procedures and processes.
• Develop Group Policy to ensure a safe and reliable computing environment and produce a consistent user experience.
• Support remote users, troubleshoot VPN, broadband and IP phone issues.
• Provide desktop level support to the global groups and users.
• Assist in complying with all standards and technical metrics and provide expert knowledge to resolve all IT issues.
• Protect client data and uphold established security policies and procedures.
• Other duties as may be reasonably requested

Required Skills & Qualifications:

• Minimum experience required 2 year or equivalent combination of education and experience.
• Ability to multi-task in a time-sensitive and deadline-driven work environment.
• Detail orientated with excellent communication skills.
• Strong analytical and problem-solving skills.
• Adaptable and flexible to the changing work environment, including participating in a 24/7 global support team.
• Ability to work in a team environment
• Self-motivated, self-starter, and challenge-seeker

Desired Skills:

• Experience supporting and setting up Office 365 users, accounts, configurations.
• Experience in Windows Server, Active Directory, Group Policy, Microsoft SQL preferred.
• Experience with Scripting – Batch files and PowerShell
• Basic networking skills and infrastructure skills – e.g., configuration and support, firewall configuration and rule creation, troubleshooting of network route and connectivity issues, wireless access point setup.
• Software Deployment experience
• UCaaS experience

As with all IT support positions, after-hours or weekend system maintenance will be required from time to time. With the wide range of work, the ability to prioritize and handle issues along with projects will be needed.

Vector Core Values:

Improve the Quality of People’s Lives

• Do the Right Thing
• Respect and Support Each Other
• Aspire to Excellence
• Honor Our Commitments

Conditions of Employment:

Vector is committed to workforce diversity. You must have a strong passion and drive to develop the people around you to perform at their peak potential. You must be loyal, conscientious and possess a strong desire to succeed and constantly improve.

Job Type: Full-time

Pay: $53,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Fergus Falls, MN 56537: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Preferred)
• Windows: 2 years (Preferred)

Work Location: One location

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