Complete Coverage Insurance Agency is hiring a customer service representative to their growing team.

Benefits for the Insurance Customer Service Representative:

· Competitive base salary (based on experience)

· Monthly bonus incentive based on individual/agency performance

· Paid time off - personal time and holidays

· Training/coaching provided

Qualifications for the Insurance Customer Service Representative:

· Property & Casualty license is REQUIRED

· At least 1 year of customer service/client-facing experience is highly preferred

· Strong phone contact handling skills and active listening

· Strong attention to detail

· Excellent analytical skills

· Works well in a fast paced environment

· Very strong interpersonal communication skills

Responsibilities for the Insurance Customer Service Representative:

· Effectively manage large amounts of incoming calls

· Identify and assess customers' needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Take the extra mile to engage customers

Job Type: Full-time

Salary: $40,000.00 - $60,000.00 per year

Benefits:

401(k)

401(k) matching

Paid time off

Profit sharing

Schedule:

8 hour shift-8AM-5PM

Monday to Friday

Supplemental pay types:

Bonus pay

Commission pay

Education:

High school or equivalent

License/Certification:

Property and Casualty License (Required)

Work Location: One location

Job Type: Full-time

Salary: $45,000.00 - $55,000.00 per year

Benefits:

401(k)

Supplemental pay types:

Bonus pay

Commission pay

Weekly day range:

Monday to Friday

No weekends

Work setting:

Office

Ability to commute/relocate:

Colorado Springs, CO 80918: Reliably commute or planning to relocate before starting work (Required)

Education:

High school or equivalent (Required)

Experience:

Phone etiquette: 1 year (Required)

Customer service: 1 year (Required)

Analysis skills: 1 year (Preferred)

License/Certification:

Property & Casualty License (Required)

Work Location: One location

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching

Schedule:

• Monday to Friday
• No nights

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Colorado Springs, CO 80918: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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