Job description

Acme Business, a Markel Associates Company, is Western New York's fastest and most respected business technology consultancy firms specializing in digital office technology. Headquartered in Olean, New York, our footprint extends to all cities West of Syracuse New York and into Eastern Pennsylvania areas. We sell and support full office solutions that enhance your daily productivity and help reduce costs. From our Kyocera Copiers to Quadient, Neopost and Hasler Mail Machines, Microsoft into Security Assessment methodology for business to cutting-edge Servers, Network and Core Infrastructure. We utilize technology, managed print services, value-added Software and Signature Service, Acme's Mission is to help organizations excel by fully optimizing their document workflow. Backed by world-class products from Kyocera, Microsoft just to name a few, Acme provides customers with the best of both worlds the national resources and strength of Microsoft and Kyocera with the agility of locally managed services and support teams.

We offer extensive product and service training, excellent benefits, competitive compensation, a positive working environment, and development opportunities.

We are currently seeking a diverse staff member. Technology-Security-Microsoft-Engineer, Computer Professional, Network Professional. A+ Certification or related is a plus. Office 365, Server Management, Server Installations as well as Maintain and repair copiers at various customer locations, Troubleshoot/diagnose digital copier problems in a connected environment, Interact with external customers for the purpose of determining service needs on equipment and ensuring overall customer satisfaction with the service performed, Install all manufacturer-mandated equipment modifications and updates on assigned equipment, Process required paperwork associated with service of equipment. Perform related duties as required.

High School diploma required; Technical knowledge typically gained through completion of technical school and related experience; Minimum of 4 years in a technology service role; A+ Certification is a plus. Hardware/software troubleshooting; Connectivity experience a plus; Ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications; Interpersonal skills and strong customer communication skills; A relatively high level of analytical ability to identify solutions to human, technical, or administrative problems; Valid driver's license, insurable driving record, and own vehicle; Strong organizational skills; Physical Demands/Working Conditions, will be taught how to unload using fork truck; Ability to move frequently walk, stoop, bend, squat, and kneel Ability to lift tool cases and assorted service-related tool weighing 25 to 90 pounds; Ability to travel to customer sites, offsite meetings, company-related functions, etc., on short notice; Ability to work under stress/pressure to meet deadlines and customer objectives EOE. Qualified women, minorities and veterans encouraged to apply.

Job Type: Full-time

COVID-19 considerations:
We follow all CDC and NYS/PA Guidelines and recommendations.

Job Type: Full-time

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Olean, NY 14760: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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