Expectations of Leadership:

• Actively support, demonstrate, and promote the company’s core values.
• Be approachable and engaging with fellow team members
• Always treat individuals with dignity and respect regardless of job position.
• Demonstrate maturity through exhibiting excellent listening skills.
• Make educating, inspiring, and motivating your team central to your mission.

Major Responsibilities/Activities:

• Greets the guest with a positive and professional attitude.
• Obtains a New Mexico Liquor Permit and Food Handlers Card within 90 days of hire.
• Issues receipts and ensures all paperwork is correctly signed and filed.
• Promotes the culture and values of Santa Ana Star Casino while acting with integrity and honesty.
• Maintains a positive attitude during business regardless of volume and needs to create a great guest experience.
• Anticipates guest needs and offers knowledgeable suggestions about our products and specials to give amazing guest service.
• Follows all SASC operational policies and procedures, including those for safety and sanitation, cash handling, and product specifications.
• Keeps a clean, sanitary, and organized work space throughout each shift.
• Handles multiple responsibilities and priorities on an ongoing basis.
• Required to serve alcoholic beverages, if requested by management.
• Performs other duties as assigned.

Minimum Requirements:

• Preference is given to qualified Santa Ana Tribal members.
• Excellent guest service skills a must.
• Good interpersonal, verbal, and communication skills, Professional appearance.
• Complies with the approved company dress code.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.

• Bi-lingual and multi-cultural experience preferred. Must possess excellent interpersonal skills. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.

• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license.

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Display strong math skills, verbal and written communication skills.
• Proven ability to handle conflict situations.
• Proven ability to multi-task.

Essential Physical Functions:

The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the employee is frequently required to stand for long periods of time, walk, turn, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear.
• Must be able to lift up to 25lbs.
• Must be able to work well in fast paced, customer-oriented environment.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used

• Smartphones, SPOTON Reservation system, POS systems, computers, laptop computers, and other traditional office equipment as required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.