MEMORIAL HOSPITAL OF LAFAYETTE COUNTYClay Street – Darlington, WI

JOB TITLE: MH – Registration

Reports to: Admissions Supervisor

Position Summary:

Hospital Patient Registration Clerk will greet patients and collect information. Responsibilities include reception and

clerical work.

Position Qualifications:

High School diploma or equivalent

Experience/knowledge of computers, with proficient keyboarding skills

Ability to handle stressful situations

Ability to communicate effectively, with good interpersonal skills

Ability to process documentation with good attention to detail

Ability to project a professional image, with a positive outlook and genuine caring attitude

Ability to maintain confidentiality and exercise discretion

General Responsibilities:

Greet and direct patients and visitors

Handle incoming and outgoing phone calls, such as:

o Transferring calls to the correct extensions

o Taking detailed messages and/or conveying detailed messages to caller

Schedules patients in appropriate departments as necessary

Interview and register patients; document in EHR in an accurate and timely manner

Assist the Finance and Billing Departments with patient accounts

Handle money received from patients; balance receipts and cash box on a daily basis

Assist with QA Studies; form development and monthly statistics as they apply to the registration and

admissions area

Perform miscellaneous office responsibilities such as typing, filing, copying, faxing, and any other duties as

needed

Participate in continuing education to develop and maintain skills that contribute to the overall goals of the

hospital and clinics

Demonstrate the skills and interest level necessary to work with patients of all ages, backgrounds and

dispositions; to include working with various translators

Ability to work efficiently in a fast paced environment and adapt to changes as they occur

Maintain a professional and courteous manner

Equipment to be Used:

Proficiency in the use of computers, telephones, copy machines, FAX machine, paging system and other

equipment as needed to perform job duties

Necessary Skills:

Strong organizational skills

Ability to determine appropriate course of action while considering the departments work priorities

Display a high degree of emotional maturity, while keeping difficult situations in their proper perspective

Physical Demands:

Requires functional vision and hearing

Requires ability to sit for long periods of time

Requires manual finger dexterity and hand-eye coordination

Must be able to function in an office setting with background noise and distractions

Requires clear verbal communication and written documentation

Mental Demands:

Ability to create and/or maintain a positive work environment, demonstrating the ability to adapt and remain

flexible when dealing with a variety of people and situations

Ability to demonstrate emotional stability and personal maturity in the performance of assigned job duties

Ability to resolve problems, handle conflicts, and make effective decisions under pressure

Ability to gain new skills and knowledge necessary for performance on essential job functions

Ability to give, receive and analyze information

Employee Responsibility in an Emergency:

As an employee of Memorial Hospital of Lafayette County, you are expected to respond to emergencies involving the

safety of patients, other employees, visitors and the facility. This includes the ability to assist with a possible evacuation

of facility, if that has been deemed necessary.

Management Statement:

This job description is not intended to be all inclusive. The employee will also perform other reasonable job related duties

as assigned by the supervisor and/or other management personnel. Management reserves the right to change job

responsibilities, duties and hours as needs prevail. This document is for management communication only and not

intended to imply a written or implied contract of employment.