Free Gym/Pool Membership while employed!

Position Summary:

Member Support Staffers play a key role in welcoming members to the JCC. This role’s mission is to create a safe and welcoming environment for the community that fosters the well-being of all people.

Essential Functions will include but will not be limited to:

· Meet, greet, and provide information to every member/guest requesting access to the facility.

· Check-in guests with reservations for pool/fitness/tennis facilities using the automated reservation system.

· Confirm health eligibility consisting of CDC quick symptom check, take body temperature using touchless infrared thermometer and record results.

· Conduct health ineligible members/guests to contact trace checkpoints and isolated egress points to facilitate safe exit.

· Assist members/guests by providing wayfinding services and information.

· Manage the fitness areas by providing support for equipment use and monitoring for safety.

· Maintain a clean work environment by conducting frequent cleaning of surrounding areas and other areas, as instructed.

* Perform other duties as required or directed by Management and/or as business dictates.

Specific Skills:

· Strong customer service experience

· Exceptional attention to detail and follow-through

· Ability to follow changing directives and communicate impacts clearly and effectively

· Ability to work as part of a team in conjunction with all levels and departments of the JCC and our community

· Maintain confidential information at all times

· Demonstrate superior communication skills both verbally and written

· Be highly comfortable with various web applications/portals and device technologies including Smartphones, Tablets and Windows based computer applications.

· Maintain a can-do, friendly, supportive demeanor at all times

· Maintain a commitment to service through a Jewish lens.

Qualifications:

· 1 year of demonstrated excellence in Customer Service (preferred)

· Understands the importance of administrative and safety procedures

· Demonstrated effective communication skills – both verbally and written

· Consistent positive attitude (required)

· “Can-Do!” work ethic

· Ability to multi-task through competing priorities

· Generally, Monday through Friday during business hours - will require occasional evenings and/or weekend work.

· Able to lift up to 35 pounds, when necessary

Working Conditions:

• Community Center, pool, tennis and fitness environment
• Ability to sit or stand (alternately) for extended periods of time
• Ability to work on computer/phones for extended periods of time
• Ability to navigate the facility by walking, use of assisted mobility device, climbing stairs or use of elevator, while conversing with members, co-workers and guests.

APJCC is an Equal Employment Opportunity Employer-Minority/Female/Veteran/Disability

Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and, when possible, to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between the APJCC and its employees.

Job Type: Part-time

Pay: $15.50 - $16.50 per hour

Benefits:

• Employee discount

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Los Gatos, CA 95032: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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