GENERAL ACCOUNTABILITY

Responsible for onsite and remote support at the client's Palo Alto office location.

SPECIFIC ACCOUNTABILITIES

• Provide walk-up support to users with Windows and macOS laptops as well as Apple iOS and Android phones
• Remote support to users as needed
• Accountable for timely response to client issues based on severity and priority in the ticketing system (ServiceNow)
• Responsible for maintaining current knowledge of all applicable systems and software tools.
• Responsible for stock inventory accuracy, updates, and storage of the IT equipment.
• Break Fix replacements
• Conference room IT equipment check and support
• Smart hands IT support onsite for other teams that are without the onsite presence
• Basic printer maintenance
• Assist in onboarding the clients' internal new hires.
• Hardware Supported: Lenovo laptops, Apple Macbook, Apple iPhones/iPads, Android phones

QUALIFICATIONS

• A minimum High School Diploma required
• 3 to 5 years of desktop support experience operating in an enterprise environment
• Knowledge of Windows OS, macOS, and Apple iOS
• Proficiency in Microsoft Outlook and an aptitude to learn new software applications
• A+ Certification preferred but not required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Requirements – Demands Analysis

• Handling a maximum of 25 – 50 lbs
• Occasional waist-level lifting of 5 – 50 lbs
• Frequent walking and standing
• Constant hand use

Pay Range: $32-35/hr

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Palo Alto || California (US-CA) || United States (US) || IT Infrastructure & Support || None || Remote ||