Customer Service Associate Job at County Market
Palmyra County Market is accepting applications for FULL TIME CUSTOMER SERVICE ASSOCAITES. This position is a growth position.....lots of opportunity!
SUMMARY
The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Delivers superior guest service and ensure absolute customer satisfaction
- Maintains customer satisfaction by providing solutions to concerns
- Understand all aspects of the cashier/bagger position
- Supervises front end cleanliness and organization
- Controls traffic flow on the front
- Ensures compliance with all laws, policies and procedures through regular front end management
- Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
- Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
- Handles software and hardware equipment issues
- Work within company programs, policies and procedures
- Other duties as assigned by supervisor
Compensation - BOE. FT, Hourly position with benefits that include annual wage reviews, medical, dental, prescription and life insurance, paid holidays, vacations. We are an Associate owned company with a retirement plan that includes an Employee Stock Ownership Plan, Profit Sharing and 401K
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work Location: One location
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