Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID :9613

Employment Type : Full Time

Job Category : Customer Care / Contact Centre

Work Location : Southfield, MI - Remote

State or Province : Michigan (US-MI)

Potential WorkLocation : United States : Remote



BRIEF POSITION SUMMARY:

The Customer Data Specialist will work cross-functionally with internal and external customers in support of an active National Account implementation project. This position will be responsible to coordinate the sourcing activity and system setup activities, with primary focus on quality and accuracy, ensuring consistency across numerous plants based on a customer’s inventory list. This position will be required to manage resources with competing priorities and validate and organize the data being returned as well as any follow-up actions that need to be undertaken such that progress can be understood, tracked and managed to meet tight deadlines.

DUTIES and RESPONSIBILITIES:

• Assigns tasks to internal associates and works with Functional Leaders as necessary to overcome competing priorities
• Manages internal associates cross-functionally to ensure tasks are carried out and completed on time
• Works with end customers to obtain additional data and information as necessary
• Direct internal associates to setup systems as necessary and coordinate follow-up tasks
• Assigns and ensures action items are carried out and completed via closed loop validation & verification
• Consolidates numerous item lists into a single master list across all customer plants
• Manages numerous data files of items and communicates changes both internally and externally
• Coordinate creation of new item numbers through Branches and Sourcing Team
• Coordinate tasks through Product Data Team to elevate status of items as necessary
• Coordinate tasks through Product Team to add new suppliers as necessary
• Maintain paper trail and recordkeeping to explain and track changes over time
• Ensures print tools or special tools are explicitly identified as such on item lists
• Ensures exact match, alternates, and functional equivalents are identified as such on item lists
• Ensures out-of-scope or obsolete items are identified as such on item lists
• Track and document customer approval of alternates and functional equivalents
• Ability to analyze data and report progress as necessary
• Completes deliverables on time, as required by internal and external customers
• Logs, tracks and reports incoming requests and outgoing responses
• Seeks out continuous improvement opportunities
• Fosters the MSC Culture throughout the company to ensure fulfillment of MSC’s mission and vision
• Participates in special projects and performs additional duties as required.
• Provides training for others as necessary

INDICATES ESSENTIAL DUTIES:

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION and EXPERIENCE:

• Bachelor’s degree in business or minimum of five years related business experience is required.
• AS400 experience preferred but not required
• Experience working with MS Excel

SKILLS:

• Excellent analytical skills and ability to think conceptually are required
• Problem solving ability is also required.
• In-depth MS Excel experience is required to include pivot tables and complex calculations
• Incumbent must be able to work independently and efficiently with minimal direction.
• Excellent verbal and written communication skills required
• Excellent Organization and time management skills are required
• Excellent presentation skills required
• Proficiency in MS Word and MS PowerPoint is required
• Proficiency in MS Access is preferred but not required
  

MISCELLANEOUS:

Up to 5% travel may be required

Compensation starting at $41195 – $58850 / year and up dependent on experience.

Why MSC People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms.