Cust Service Rep Sr/23/CUS003 Job at Robert Half
Customer Service Representatives might be interested in this Healthcare/NHS field opportunity via Robert Half, in a dynamic, rapidly changing call center. We are seeking an articulate, highly skilled Customer Service Representative who loves building solid customer relationships. If you're looking for a long-term contract / temporary position out of Atlanta, GA this Customer Service Representative opportunity could be for you! This role is 100% REMOTE, but you must live within 50 miles of Atlanta, GA!!
What you get to do every single day
Answer 50-60 incoming phone calls per day from customers and identify the type of assistance the customer needs. May handled up to 100 during peak times.
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
This role is equally challenging and rewarding. You’ll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products plans and levels of benefits available to members and you’ll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.
Start Date: December 8th
Hours : Monday – Friday (11:45am – 8:15pm EST – after training)
Training Hours : 9am – 5:30pm EST
High school diploma or GED OR equivalent work experience
Familiarity with computer and Windows PC applications which includes the ability to navigate and learn new and complex computer system applications
Demonstrated ability to listen skillfully collect relevant information build rapport and respond to customers in a compassionate and empathetic manner
Proficient conflict management skills to resolve issues in a stressful situation
2 years of experience in a call center environment i.e. administrative customer service claims etc. using phones and computers as the primary job tools
Prior health care experience Behavioral Health knowledge preferred
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .
Please Note :
dgeus.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dgeus.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
What you get to do every single day
Answer 50-60 incoming phone calls per day from customers and identify the type of assistance the customer needs. May handled up to 100 during peak times.
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
This role is equally challenging and rewarding. You’ll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products plans and levels of benefits available to members and you’ll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.
Start Date: December 8th
Hours : Monday – Friday (11:45am – 8:15pm EST – after training)
Training Hours : 9am – 5:30pm EST
High school diploma or GED OR equivalent work experience
Familiarity with computer and Windows PC applications which includes the ability to navigate and learn new and complex computer system applications
Demonstrated ability to listen skillfully collect relevant information build rapport and respond to customers in a compassionate and empathetic manner
Proficient conflict management skills to resolve issues in a stressful situation
2 years of experience in a call center environment i.e. administrative customer service claims etc. using phones and computers as the primary job tools
Prior health care experience Behavioral Health knowledge preferred
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .
Please Note :
dgeus.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dgeus.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.